El Monte Sagrado Resort & Spa

We've been coming to EMS for over a decade. For many years it was our favorite hotel and we would go every year. We know that something changed with management or ownership that caused problems with the EMS. I keep reading the reviews hoping things would get better, and so we booked it with caution. I'm happy to report our stay was excellent. Let's go one area at a time 1. Service- We had a few issues and need help from the staff. They crushed it and took care of our problems promptly. It's the level of service we had come to expect in the 2010s. 2. Room- Clean, no dust etc (we had a dusty room two years ago). Some of the furniture is old. But I honestly could care less. If the coffee table has scratches on it that does not impact my enjoyment of the hotel. I don't understand the obsession with the furniture in some of the negative reviews. I did not have that experience. The bed was great, comfortable, and clean. 3. Grounds- EMS is one of the most beautiful resorts in Taos. The grounds are immaculate and if need something to do walking the grounds is a great way to spend time. 4. Location- Close to downtown. You could walk if you had to, but the hotel car is there. 5. Valet- Really helpful, fast and friendly. Final Takeaway- There is a lot of hate in the recent TA reviews for EMS. We had a less than stellar experience a few years ago, but this stay was everything we excepted and I am happy to report I think El Monte is close, very close, to being at its best.

This hotel has really gone down. Our room was not available due to plumbing issues. Rented a king bed was given a queen. Left clothes by mistake in a drawer. The next day stopped by to pick it up. Somehow it disappeared. My first time staying there it was very nice. I was very disappointed this time.

El Monte surrounds you with thoughtfully Southwestern appointed rooms and architecture. Dining is excellent. Our dinner and breakfast were elegantly presented and delicious. Public spaces and lounges are sumptuously decorated with beautiful textiles and art. The comforting and well planned landscaping will tempt you to linger outside and just enjoy. Staff is mostly kind and helpful. Scott welcomed us at breakfast and started our day with excellent service and good vibs. The cons: Initially booked a superior room, thinking the amenities would be wonderful. We were given The Egypt Room. The Egypt room feels large and empty. Not a place to cozy into, especially with a sarcophagus and black cobra snake lamp. The bath room is awkward. We rejected The Egypt room for a room in the American Indian wing. This room was smartly Southwestern, has sitting area, bedroom and wonderful shower. Here is what was disappointing: The hotel needs to work on its details.(Fish tank needs a specialist )Lobby showcases need rejuvenating. Rooms have many detailed lamps and wrought iron furniture, carved bathroom doors, all layered with dust. The choice of furniture in the hotel requires more attention than it is given. Although the Spa is highly recommended, the area is small without a private space to enjoy after a treatment, Small closet size showers with a curtain are available. There is one hair dryer. The pool is not connected to the Spa. The pool appeared dark, stagnant and unappealing.Management, you have a beautiful and sumptuous property, look beyond eye-level, look up, look down, it needs your TLC.

They overall feeling was disappointment. It advertised itself as a spa with yoga yoga was canceled. The staff is not trained very well. There was a waiter in the morning who was really nasty and clearly didn’t wanna wait on us. I told the staff who said oh yes, we’ll give you a discount or will reward you in some way, but of course they never did. I would not recommend going to this place. There are many other places near Taos that are lovely especially for the price.

Been going here for years. Always a Great Time! But, we returned to our familiar Suite. (Stain) Spain Global. Filthy, stained sofa, and No support. Couldn't give away at a garage sale, not even to a Frat House! Other items that needed tossing were the wooden blind, burned-out light bulbs and the mattress in the main bedroom. We slept in the secondary bedroom to get a good night's sleep. Still woke up sore. All this adds up to NEGLECT, and poor management!!!!!!!!!!!!!!!!!!